Reviews From Our Clients
At Old Bay Insurance we pride ourselves on providing our clients with the best customer service possible. Our goal is to serve your needs, not the needs of a big insurance company. The reviews below from our current clients has proven to us that our approach of fostering lasting relationships with our clients is the best way to meet and exceed their insurance needs.
We would love to hear about your experience with our agency. Please leave us a review on our Google My Business Listing!
I just wanted to drop you a short line and thank you for always being their for our families' insurance needs. First off, you have been our agent through many transitions and challenging times, whether it be a car accident or just questions about how to proceed next. You have been our agent for about 15 years and I would never change insurance agents, as you are the best!!! You always seem to have the answer to whatever issue comes up and the resources and ability to solve it quickly. Case in point, when I called yesterday to ask you a question about the MVA and a recent letter they had sent me, you said let me check it out on the internet and then call them directly. Within twenty minutes you called me back to say that it was all worked out and that it was just a mistake in their computer file for our car. That saved me the potential headache and aggravation with having to make a personal visit to the MVA to resolve the situation. Thank you for that and so many other situations that you have helped us out on through our long relationship. The other thing that I have to say is that working with Allied Insurance has been quite wonderful as well. I always liked Erie insurance too when we were with them for all those years. I have to say though, the ease of contacting them and paying my bill or talking to an agent on the phone, has always been easy and pleasurable and I like them even more than Erie. You teamed up with Allied, makes a pretty amazing combination for anyone's insurance needs!!! Thanks as always and peace to you and your family.
Neal did a great job with helping my daughter switch her auto to a lower rate and got her homeowners insurance. All was done fast and precise.
Neal was a great help switching our insurance and saved us about $400.00 this year!! We highly recommend Old Bay Insurance!
-Jennifer Tollberg-Van Breevort
Neal is awesome - and he looks so suave in his picture. Kinda like a secret agent, agent.
Neal Tatterson reviewed my insurance coverage and was able to lower my cost by 50%!!! Old Bay Insurance Agency has amazing customer service. I will be referring all my friends and family to Neal and his team!!
-Leticia Bustamante Guzman
Neal and his team are so wonderful to work with, you can even text with them if you need anything. They were able to lower my auto insurance rates, and do the same for my brother and a good friend of mine - all with great coverage. Highly recommend them for anyone looking for an independent insurance company.
Neal was great. Always promptly emailed me back when it was needed, called when I asked him to do so. Was flexible with my insurance quotes. As a first time home buyer I had a ton of questions about having my own insurance. Neal answered them as quickly and truthfully. Highly recommend this agency to anybody looking for one. You won't go wrong.
Neal and company have superseded great customer service. He produced the best products to meet my family's needs. Hands down, best insurance advocate you can get. Thank you.
For several years I was looking for an insurance company. I found Neal and Old Bay Insurance and gave them a shot. They took my business. Over the years there was a choice for us to make. Stay with Neal and change my carrier, or stay with my carrier and let Neal go. We considered and decided to stay with a local business , Old Bay Insurance. We have been satisfied with this decision. and now Endorse Neal and Old Bay Insurance. Our feelings are work with local business. We consider where our money goes. And how it is used. We want local companies to develop and local lives to prosper. And from this though process today years later we are happy with our choice of insurance provider. Of note Neal has grown with us in his customer service. Which is important to us. We do endorse Old Bay Insurance and Neal Tatterson.. And are satisfied with their work and product.
We moved our policies over to Old Bay Insurance around 3 years ago and have not looked back. Neal and his team have worked hard to ensure that we have the best packages for all of our rentals and business/personal needs. They even helped us with advising our neighbor (who was not a client) when their house caught fire. I highly recommend Old Bay Insurance!
Phil ROCKS! He not only saved us a TON of money on our insurance but is friendly & helpful with any & all reminders & questions! You will not be disappointed! Thank you for all that you do for us!
Amazing service! Got me set up with insurance speedily and efficiently. Very helpful in laying out the options and letting me decide what best suited my needs.
-Elizabeth Anne Odell
Neal Tatterson is very knowledgeable and attentive. Going with Old Bay Insurance saved my family a bunch over our previous insurer.
My name is Stephen Van Devender and I would like to commend Neal Tatterson for his excellent business services. I have bought two homes within the past 3 years, and both of these were challenging experiences. The first home was a short sale which meant that the bank did not provide final execution on our contract until 6 months after we had decided to purchase the home. The next home I purchased had an outstanding zero-dollar lien which was difficult to track and close down, meaning that we had to delay our closing date.
Yet despite (and in contrast to) the contractual challenges, Neal provided quality service for both of these homes. My policies for both houses ended up costing less than competing quotes from mainstream insurance companies like Geico. But more than that, Neal's lightning-fast responses to all of my questions were reassuring during the often-daunting process of purchasing a home. If I ever sent an email Neal's way I received a thorough response usually within the hour, certainly within the day. I have never once had to call him on the phone to get an answer quickly, which freed me up to concentrate on my work and the other aspects of the home purchase process.
I don't plan on moving again in the foreseeable future, but if I ever do I will once again reach out to Neal first when it comes to home and auto insurance. I recommend him to anyone buying a home in our area.
-Stephen Van Devender
Neal is Amazing! I have my business insured with him As he helps with all aspects and his speed of response on answers to questions and documents needed is quicker then ever expected and always appreciated. When running a business it is nice to have someone to count on!
For many years, we have enjoyed personalized service - which is becoming more rare in today's world. We use Old Bay for both home and auto, and got the best rates. Not only are Neal and his team very professional, they are like family to us.
I have dealt with a series of "big box" insurance companies, and been loyal to each of them in turn, only to have (especially in the most recent instance) a series of impersonal "representatives" with whom I had little or no contact unless there was an issue (and even then, they changed so frequently that it was like starting all over again). Imagine my delight at having a real insurance agent, someone who took the time to understand me and my needs, and help me find the best coverage for my situation! I can't praise Neal's warmth, competence, and honesty enough! I really feel that, this time, I have someone I can trust (rather than someone whose name I barely remember, and need not memorize, because it will be likely to change tomorrow), and someone who sees me as a person rather than as an "account." I'd recommend Old Bay without reservation to anyone who is tired of dealing with the corporate monolith, and wants to interact with a caring human being again.
AWESOME, AWESOME, AWESOME ! Since finding Old Bay Insurance, I have not desired to go no place else! I am confident in saying that Neal has been there for every type of commercial insurance that I have requested. Being a new business owner comes with a lot of insecurities, but finding an agent that does it all and can be counted on as " always being there" has definitely turned into a blessing. If I might add, I am always satisfied with the quotes that I receive which further helps me to conclude that he has searched for the best rate possible! I am an actual client and am extremely satisfied with my experience and growing business relationship with Neal of Old Bay Insurance!!!!
-Building Bondz Kids Services
Excellent service by Neal Tatterson. I am happy for being your customer.
Quick and easy - Neal made the whole process of getting set up with auto insurance completely effortless! A++
Totally professional, answered everything and saved me a bunch of money.
Neal has saved us money while providing optimal insurance coverage for our family. He is very knowledgeable and quickly responds to any questions that arise regarding our insurance needs. We are very happy with Old Bay's professional and prompt service. When we had an auto claim, they thanked US for being a valued customer! We didn't have to worry about a thing during the claim's process. So go with Old Bay. Neal will take good care of you!
-Leigh Ann Miller
Neal is a great and reliable resource to both my wife and me. I am very grateful for his help and guidance in times both good and bad. He is quick to answer a phone call and email and has a great personal touch. I highly recommend Neal to all my friends and family.
I switched to Old Bay insurance years ago. Neal has always acted promptly and professionally to all my insurance questions and concerns. Regardless of the type of insurance, Old Bay, has numerous products that can be tailored to fit your needs and budget. I highly recommend them.
Old Bay Insurance Agency has always taken phenomenal care of my family! The company has consistently put my needs first. The employees are personable and efficient. Every experience I've had with Old Bay has exceeded my expectations. I would highly recommend this insurance agency because of their genuine concern for their customers!
Neal Tatterson and Old Bay Insurance have been fantastic to work with over the years. Neal is always prompt in his replies to my requests and always finds ways to get my family exactly what we need for our insurance needs. I highly recommend Neal and his company!?
Amazing Amazing Amazing!!! Neal Tatterson was a tremendous help saving us on our Flood Insurance ,(previous company had our elevation wrong), home owners, car and boat insurance policies. Over all it was close to $2,000 a year in savings.Yipee!!! I spread they great news to my neighbor, they switched all their policies as well for substantial savings in premiums.
I've know Neal Tatterson for over 20 years. Always been a pleasure doing business with him. He is knowledgable about all aspects of insurance. I would highly recommend him as an agent
Highly recommend this agency. Great prices and great service.
He was so active and conveyed a lot of useful information's.